At Pinkie Studio Ltd, we strive to ensure that you have a smooth and satisfying experience with every purchase. As a print-on-demand business, all of our products are custom-made specifically for each customer. Please review our shipping and returns policy below to understand how we handle the fulfillment and resolution of your orders.
Processing Time: Once an order is placed, it typically takes 2-7 business days for our print-on-demand partners to print, produce, and prepare your item(s) for shipment. This timeframe may vary slightly based on the complexity of the design and the item being produced.
Shipping Time: After processing, shipping times will depend on your location and the shipping method chosen at checkout. Typical shipping estimates are:
Please note that shipping times may vary during peak seasons, holidays, or due to unforeseen circumstances such as customs delays for international shipments.
Shipping Costs: Shipping costs are calculated at checkout based on the destination, the selected shipping method, and the size/weight of the order. Any additional customs fees or import duties for international orders are the responsibility of the customer.
Tracking Information: Once your order is shipped, you will receive an email with tracking details. Please allow up to 48 hours for the tracking information to update.
Because our products are custom-made to order, we currently do not accept returns or provide refunds on items unless they arrive defective or damaged. This is in line with our commitment to sustainability and reducing waste, as print-on-demand products are specifically created for each customer and cannot be restocked.
However, we want you to be completely satisfied with your purchase, so if your item arrives with any of the following issues, we will gladly offer a replacement or refund:
To request a replacement or refund, please contact us at support@thefluffyones.com within 14 days of receiving your order. Include your order number, a brief description of the issue, and clear photos of the defect or damage. We will review your request and respond as quickly as possible.
Since all items are custom-made, we do not offer exchanges. If you are unsatisfied with your product due to a size or design issue, please double-check our sizing guides and product descriptions before placing your order. If you have questions about a product, feel free to reach out to us before making your purchase.
Once the package has been shipped and tracking information is provided, Pinkie Studio Ltd is not responsible for any lost or stolen packages. We encourage you to reach out to the carrier with your tracking number if issues arise. In cases of lost packages, we will assist you in filing a claim with the shipping carrier.
You may cancel your order within 24 hours of placing it by contacting us at support@thefluffyones.com. After this period, the production process begins, and cancellations are no longer possible.
